Secure Messaging in Admincontrol facilitate the communication related to a project within a buyer team or a seller team. Note that it is only possible to communicate within your own team, for questions and answers between the buyer team and the seller team, please use the Q&A section.
Your inbox with secure conversations is available from Messages in the left sidebar on the home page. The badge will show the number of conversations that have new (unread) messages.
In the Inbox, the conversations will be listed chronologically, with the conversation with latest action (message sent or message received) on top.
For all new conversations and conversations that have unread messages, the subject will be in orange colour.
The message counter badge will seamlessly be updated when conversations have new messages. When opening a conversation, all messages in this conversation will be shown, and you can submit your reply. The unread messages will be separated with a New Message divider.
Start secure conversation
To start a new conversation, go to Messages and click Compose new message.
Click in the Start writing… field to select your recipients. Your recipient list is based on members of your team.
Select your recipients by clicking on the name, if you would like to send a message to all members of your team, you can choose All recipients. Add the subject and your message and click Send message. Note that both subject and message text are mandatory and Send message button will stay disabled when they are empty. If you cancel and leave the message without sending it, the draft message will not be saved, and you will have to compose your message again.
Discuss a document in a secure message
To add a file to a new secure message, navigate to the document, select the file you would like to discuss and choose the option Send in Secure message either via the More action menu or the cogwheel.
A compose new message modal will open, and its only possible to choose recipients within your own team, and only to users that have access to the file.
In your inbox, the messages with attachments will be displayed with a paperclip.
To easily finding messages a date filter is enabled in your inbox.
To find relevant messages in the inbox you can now search for them in your inbox by using a date selection. When searching from a date and to another date, the service will filter on messages that has any action in this time period, showing any new messages or reply to an ongoing conversation within the period selected.
Reply to a conversation
To reply to a conversation, type your message and click Send reply.
When replying to a conversation you will reply to all participants in the conversation. Please note that if you choose to leave your reply before you send it, you will be presented a warning stating that your draft massage will not be saved.
To ensure efficiency when using Secure Messaging it is highly recommended to activate Secure Messaging notifications under My profile, to make sure you are notified via email when there are messages waiting for your attention.