Secure Messaging in Admincontrol facilitates the communication related to a project within a buyer team or a seller team. Note that it is only possible to communicate within your own team, for questions and answers between the buyer team and the seller team, please use the Q&A section.
Watch this video to learn more about Secure Messaging.
Your inbox with secure conversations is available from Messages in the left sidebar on the home page. The badge will show the number of conversations that have new (unread) messages.
In the Inbox, the conversations will be listed chronologically, with the conversation with latest action (message sent, received, or drafted) on top.
You can change the view of your inbox by clicking the arrow icon next to “All messages” on the top of the inbox. From the drop down menu you can switch between viewing all messages, unread messages, and drafts.
For all new conversations and conversations with unread messages, the subject will be in orange colour.
Any draft messages or draft replies will have an indicator showing that the message has been started but not yet sent. Conversations that contain attachments will show a paper clip icon on the right side.
The message counter badge will seamlessly be updated when conversations have new messages. When opening a conversation, all messages in this conversation will be shown, and you can submit your reply. The unread messages will be separated with a New Message divider.
Start secure conversation
To start a new conversation, go to Messages and click Compose new message.
Click in the Start writing… field to select your recipients. Your recipient list is based on members of your team.
Select your recipients by clicking on the name, if you would like to send a message to all members of your team, you can choose All recipients. Add the subject and your message and click Send message. Note that both subject and message text are mandatory and Send message button will stay disabled when they are empty.
While composing your message it will automatically be saved as a draft. If you need to pause your work and leave the message without sending it, the draft message will be saved and you can easily find it by looking for messages marked with Draft in the inbox, or use the draft filtering option. If you want to delete your draft you can simply click Delete draft in the bottom left corner.
Discuss a document in a secure message
To add a document to a new secure message, navigate to the document, select the document you would like to discuss and choose the option Send in Secure message either via the More action menu or the cogwheel.
A compose new message modal will open, and its only possible to choose recipients within your own team, and only to users that have access to the document.
If you are sharing a document with annotations, you can chose to share these by clicking Add annotations in the Compose new message modal and select the annotated pages you would like to include in the document you are about to share. If you want to share all annotations click Select all.
In your inbox, the messages with attachments will be displayed by a paperclip.
To easily finding messages a date filter is enabled in your inbox, as well as a selection filter for All messages, Unread messages or Drafts.
To find relevant messages in the inbox you can search for them in your inbox by using a date selection. When searching from a date and to another date, the service will filter on messages that has any action in this period, showing any new messages or reply to an ongoing conversation within the period selected.
Reply to a conversation
To reply to a conversation, type your message and click Send reply.
When replying to a conversation you will reply to all participants in the conversation. If you need to pause your work and leave the reply without sending it, the draft reply will be saved and you can easily find it by looking for messages marked with draft in the inbox, or use the draft filtering option.
To ensure efficiency when using Secure Messaging it is highly recommended to activate Secure Messaging notifications under My profile or by clicking the Bell icon next to Compose a new message, to make sure you are notified via email when there are messages waiting for your attention.
You can choose to receive notifications Immediately, Once per day or Once per week. The daily and weekly notifications will sum up the number of unread messages since the last notification.