The Q&A module operates on the following principles:
- Each question is connected to a specific folder.
- Different buyer groups cannot see each other’s questions and answers, ensuring complete confidentiality.
- Seller-side users can see all questions from all buyer groups.
- Buyer-side users can only add questions, while seller-side users can only answer them.
Within the Q&A tab, you can view the complete list of questions added by buyers. Click on a question to answer it.
You can add an attachment to your answer if necessary. You can select an existing attachment from the relevant folder or upload a new one. If uploading a new attachment, you can choose to make it available to all buyer groups or only to the buyer group that asked the question.
Follow-up Questions
When the seller posts an answer, the buyer has the opportunity to ask a follow-up question related to the initial query. If the buyer asks a follow-up question, the status of the question will change to Unanswered, requiring the seller to provide an additional answer. The portal administrator can deactivate further follow-up questions if needed.